Privacy Policy
Effective Date: April 1, 2026 · Last Updated: April 1, 2026
LinkCare ("we", "us", "our") operates the LinkCare mobile application and web platform (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
1. Information We Collect
Account Information: Name, phone number, profile photo, date of birth, and gender.
Doctor Profile Information: Medical specialization, biography, education, clinic address, consultation fees, languages, availability schedule, and portfolio media.
Identity Verification Documents: Government-issued ID and medical license, used solely to verify doctor credentials.
Health and Medical Data: Medical histories, consultation notes, diagnoses, vital signs, prescriptions, lab results, imaging results, and documents uploaded by patients. This data is entered by doctors during consultations or uploaded by patients directly.
Financial Information: Wallet balances, transaction history, and billing records. For doctors receiving payouts, we collect bank account details which are encrypted. We do not store credit or debit card numbers.
Device Information: Device name, platform, IP address, and push notification tokens to deliver notifications and manage active sessions.
2. How We Use Your Information
- Provide and operate the Service, including consultations, appointments, and telehealth video calls
- Process payments, wallet transactions, and doctor payouts
- Generate AI-powered medical reports and analyses at the doctor's request
- Verify doctor identities and credentials
- Send push notifications for appointments, calls, and account updates
- Maintain account security and manage sessions
- Comply with applicable laws and regulations
3. Third-Party Services
We use the following third-party services to operate the platform:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Firebase | Push notifications | Device tokens and notification content |
| Google Gemini AI | Medical report generation | Clinical data (sent only when a doctor requests AI analysis) |
| Daily.co | Video calls | Participant names and session data. Calls are not recorded. |
| Bank of Beirut (MasterCard) | Payment processing | Transaction amounts and order identifiers. Card details are handled entirely by the payment gateway. |
We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.
4. Data Security
We take reasonable measures to protect your data, including encrypting data in transit (TLS/HTTPS), encrypting sensitive financial information at rest, and isolating medical records on a per-clinic basis. Authentication uses time-limited one-time PINs sent to your phone.
5. Data Sharing
- Between doctors and patients — doctors can view records of patients in their care; patients control which documents are shared with which doctors
- With team members — doctors may authorize secretaries to manage scheduling and patients on their behalf
- For legal compliance — if required by law, regulation, or governmental request
6. Data Retention
We retain your data for as long as your account is active. Medical records created during consultations may be retained as required by healthcare regulations. If you delete your account, your personal information will be permanently removed.
7. Your Rights
- Access and update your profile information at any time within the app
- Manage devices — view and revoke access from active sessions
- Control document sharing — patients can share or revoke document access with doctors at any time
- Delete your account — permanently remove your account and personal data from the Profile section
- Request a copy of your personal data by contacting us
8. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice within the app. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal data:
LinkCare
Email: [email protected]
Website: linkcare.clinic